Direct Support & Onboarding Channels
Whether you run a single service van, a busy four-chair dental clinic, or a twelve-territory regional franchise, our North American support and telephony engineers are ready to help configure your call-handling rules, calendar sync, and carrier conditional forwarding.
| Department | Direct Contact | Typical Response Window |
|---|---|---|
| New Trial & Carrier Setup Help | [email protected] | Under 2 business hours (Mon–Sat) |
| Customer Technical Support | [email protected] | Under 1 hour (24/7 urgent routing alerts) |
| Multi-Location & Franchise Desk | [email protected] | Same business day |
| Privacy, TCPA & Compliance | [email protected] | Within 1 business day |
Need Help Dialing Your Carrier Forwarding Code?
You do not need to port your phone number or buy new desk hardware to use CallCatcher. Every trial account includes step-by-step conditional call-forwarding instructions for AT&T, Verizon, T-Mobile, Comcast Business, Spectrum, RingCentral, Nextiva, and OpenPhone. You can also consult our public Carrier Forwarding & Webhook Documentation at any time.
If you want an onboarding specialist to verify your ring-count rollover and run a live test booking onto your Google Calendar, Outlook, Jobber, or Housecall Pro schedule, start your 14-day free trial and reply to your welcome email with your carrier name.
Operating Coverage & Service Areas
- Supported Regions: Local phone numbers and toll-free lines across all 50 United States and Canadian provinces (+1 NANP PSTN and SIP trunks).
- Supported Languages: Automatic bilingual English and Spanish voice pickup included on every plan tier ($99, $199, and $349/month).
- Onboarding Support Hours: Monday through Saturday, 7:00 AM to 7:00 PM Mountain Time, with 24/7 automated platform health monitoring.