1. Carrier Conditional Call-Forwarding Reference
CallCatcher connects to your existing local or toll-free phone number via standard carrier Conditional Call Forwarding (Busy / No-Answer Rollover). When enabled, your shop phone still rings first; if nobody answers within 3 rings—or if all lines are busy—the carrier routes the call to your dedicated CallCatcher DID in under a second.
| Carrier / Phone System | Enable Conditional Forwarding | Disable / Reset Code |
|---|---|---|
| Verizon Wireless | Dial *71 + 10-digit CallCatcher number, press Call | Dial *73, press Call |
| AT&T Wireless | Dial *004*1 + 10-digit number + #, press Call | Dial ##004#, press Call |
| T-Mobile | Dial **004*1 + 10-digit number + #, press Call | Dial ##004#, press Call |
| Comcast Business / Spectrum Voice | Dial *92 (No Answer) & *90 (Busy) + 10-digit number | Dial *93 & *91 |
| RingCentral / Nextiva / OpenPhone | Admin Portal → Call Handling → Unanswered / After-Hours → Forward to External Number | Toggle rule off in Admin Portal |
2. Outbound Webhook Event Payload (Multi-Location Pro & Zapier)
Accounts on the Growth Dispatch ($199/mo) and Multi-Location Pro ($349/mo) plans can push real-time structured intake events to ServiceTitan, Jobber, Housecall Pro, HubSpot, Make, Zapier, or custom internal endpoints immediately upon call completion. Every HTTP POST includes an X-CallCatcher-Signature HMAC-SHA256 header.
{
"event": "call.booked",
"event_id": "evt_94f8c2b10e7a",
"timestamp": "2026-11-11T19:42:18Z",
"pickup_latency_ms": 580,
"spam_filtered": false,
"language": "en-US",
"caller": {
"name": "David Miller",
"phone_e164": "+14805550194",
"postal_code": "85254",
"in_service_territory": true
},
"qualification": {
"trade_category": "plumbing_water_heater",
"urgency": "same_day",
"symptom_summary": "50-gallon gas water heater leaking from base pan in garage",
"quoted_diagnostic_fee_usd": 89.00
},
"booking": {
"status": "confirmed",
"calendar_provider": "housecall_pro",
"slot_start": "2026-11-12T14:00:00-07:00",
"slot_end": "2026-11-12T16:00:00-07:00"
}
}3. Native Calendar & Field-Service CRM Sync Behavior
- Google Calendar & Microsoft 365 Outlook: Queries free/busy blocks in real time, respects configured travel buffer windows (for example, 30 minutes between jobs), and creates an event with the caller phone number, address, and transcript notes.
- Jobber & Housecall Pro: Matches existing customers by E.164 caller ID or creates a new Client + Property record, attaches the job scope summary, and reserves an unassigned or territory-matched arrival window.
- ServiceTitan & Practice Management Suites: Pushes structured call reason codes, campaign tracking numbers, and priority triage tags directly into your dispatch queue so Google Local Services Ads attribution remains intact.
Looking for plan quotas and overage rules? See our machine-readable pricing.md file or llms.txt agent index.