1. 100% Customer Lead Ownership & Zero Lead Resale Policy
Your inbound callers belong exclusively to your business. Unlike lead-generation directories that sell the same homeowner inquiry to four competing contractors, CallCatcher never sells, rents, syndicates, or shares your caller phone numbers, addresses, transcripts, or appointment records with third parties or competing businesses.
We operate strictly as a flat-rate B2B software processor on behalf of your shop. Every call summary, audio recording, and calendar booking generated on your dedicated CallCatcher forwarding line is accessible only to authorized users on your account.
2. One-Party & Two-Party Consent Call Recording Controls
Local businesses operate across jurisdictions with differing telephone recording statutes (such as California, Florida, Pennsylvania, Illinois, Massachusetts, and Washington all-party consent rules). CallCatcher gives every account granular compliance controls inside the greeting and recording settings:
- Built-In Greeting Disclosure: Customize a natural 3-second opening disclosure (for example, “Thanks for calling Summit Plumbing on a recorded scheduling line, how can I help you?”) to satisfy all-party notification requirements cleanly.
- Transcript-Only or Ephemeral Mode: Disable persistent MP3 call audio storage while retaining structured dispatch fields (Caller Name, Phone, Zip Code, Issue, Booked Slot), or configure automatic retention purge windows (7, 30, or 90 days).
- HIPAA-Ready Controls (Multi-Location Pro): Healthcare, dental, and medspa practices on the $349/mo Multi-Location Pro tier can enable minimum-necessary intake rules, encrypted webhook delivery, and Business Associate Agreement (BAA) workflows.
3. Information We Process & Security Practices
| Data Category | Purpose of Processing | Retention & Control |
|---|---|---|
| Account & Business Profile | Shop hours, zip-code territory, service menu, and dispatch SMS recipients | Editable or deletable anytime in dashboard |
| Inbound Call Metadata & Transcripts | Qualifying callers, filtering spam robocalls, and texting dispatch summaries | Configurable 7-to-365-day retention |
| Calendar & CRM OAuth Tokens | Checking open availability windows and writing confirmed appointments | Encrypted at rest (AES-256) & revocable in 1 click |
| First-Party Site Telemetry | Aggregate page performance and conversion diagnostics without third-party ad cookies | Anonymized first-party logs |
By default, private customer call transcripts and audio recordings from your business line are not used to train public foundation models.
4. Data Deletion, Export & Privacy Inquiries
Business owners may export their full call logs in CSV/JSON format or permanently delete individual caller records and account data at any time. For CCPA/CPRA, Canadian PIPEDA, or compliance documentation requests, email [email protected].