---
title: "About CallCatcher: Sub-Second Voice AI Built for Main Street Businesses"
description: "Meet the telephony and dispatch team behind CallCatcher. Built to help local small businesses catch and book inbound calls 24/7 from $99/mo."
canonical: "https://www.callcatcher.org/about/"
updated: "2026-11-11"
---

# About CallCatcher: Sub-Second Voice AI Built for Main Street Businesses

CallCatcher builds sub-second 24/7 voice AI receptionists and live calendar-booking tools specifically for independent trades, dental and medical clinics, auto repair shops, and local professional offices.

## Why We Built CallCatcher for Main Street Operators

Local small businesses lose thousands of dollars every month to a painfully simple operational bottleneck: the person best qualified to help the customer is busy doing the actual work. When a master plumber is soldering copper in a crawlspace, a dental front-desk coordinator is checking out two patients at once, or an auto repair advisor is test-driving a customer truck, inbound phone calls roll to voicemail—and four out of five local callers immediately dial the next business on Google Maps.

Before CallCatcher, shop owners were forced to choose between hiring a $38,000-to-$48,000 full-time receptionist who still only covered forty hours a week, or hiring a legacy per-minute answering bureau whose remote operators read stiff scripts, misspelled local street names, and billed $3.50+ per minute just to scribble down a callback message.

We engineered CallCatcher to close that gap at a flat, predictable small business price starting at **$99/month**. Using sub-second (~0.6s) carrier pickup, trade-specific qualification guardrails, and direct calendar booking, CallCatcher helps 1-to-25-person local businesses capture, screen, and schedule real paying work around the clock without changing their existing phone number.

## Telephony, Dispatch & Editorial Leadership

### Marcus Vance — Director of Small Business Telephony & Dispatch Systems

Marcus Vance leads product architecture and field-dispatch workflows at CallCatcher. Over the past fourteen years, he has configured PSTN/SIP conditional call forwarding, multi-bay overflow routing, and field-service CRM calendars (Jobber, Housecall Pro, ServiceTitan, and Google Workspace) for North American HVAC, plumbing, electrical, dental, and automotive operators. He authors and audits our operational buyer playbooks to ensure every call script and ROI calculation reflects real Main Street margins.

### Elena Rostova — Principal Voice Telemetry & Carrier Routing Architect

Elena Rostova oversees acoustic turn-taking latency, barge-in interruption handling, spam-robocall classification, and carrier failover engineering at CallCatcher. Her team benchmarks end-to-end ring-to-greeting latency across AT&T, Verizon, T-Mobile, Comcast Business, Spectrum, and VoIP trunks so callers experience calm, natural sub-second pickup even over jobsite or highway background noise.

## Our Pricing & Editorial Verification Standards

- **Transparent Flat-Rate Pricing:** Every plan price ($99 Local Starter, $199 Growth Dispatch, $349 Multi-Location Pro) is published openly on our website and in our machine-readable [pricing.md](/pricing.md) specification—no hidden setup fees or annual lock-in contracts.

- **Zero Charges on Spam Robocalls:** Automated Google-listing scammers, duct-cleaning bots, and solicitor robocalls are filtered in seconds and excluded from your monthly caught-call allowance.

- **Primary Research Grounding:** Whenever our guides reference lead-response decay or missed-call economics, we link directly to primary research studies (such as MIT Lead Response Management data and CallRail SMB communication benchmarks) rather than unverified marketing claims.

- **Caller Honesty & Control:** Shop owners control exact pricing guardrails, zip-code territories, and live warm-transfer triggers from day one.